1.1. Any arrangement or agreement between Cryptoder and the Customer of which the General Terms and Conditions are an integral part.
1.2. Customer, the natural person or corporation who enters into an Agreement with Cryptoder and/or is registered on the Website.
1.3. These terms and conditions.
1.4. Cryptoder is service Company IT Cryptoder Group with its office in Valencia and business address Avinguda de les Corts Valencianes 41, 46015 Valencia, Spain registered in the commercial register of the under number B98971625 (hereinafter referred to as “Cryptoder”) offers the (“customers”) via www.cryptoder.com (“website”) services related to buying and selling digital currencies.
2. Prices and information
2.1. All prices posted on the Website and in other materials originating from Cryptoder include applicable taxes and other levies imposed by the government, unless stated otherwise on the Website.
2.2. The content of the Website is composed with the greatest care. Cryptoder cannot, however, guarantee that all information on the Website is correct and complete at all times. All prices and other information posted on the Website and in other materials originating from Cryptoder are subject to obvious programming and typing errors.
3.1. To make optimum use of the Website, the Customer can and in certain cases must, register using the registration form on the Website.
3.2. The Customer must be at least eighteen (18) years of age in order to use the Website and the services it provides. Should Cryptoder discover that the Customer was not at least eighteen years of age at the moment of registering, Cryptoder is allowed to immediately disable the login credentials and cancel any open buy or sell orders.
3.3. During the registration process, the Customer will be asked to add email and password with which he can log on to the Website. The Customer alone is responsible for choosing a sufficiently reliable password.
3.4. The Customer must keep its login credentials, email and password strictly confidential. Cryptoder cannot be held liable for any misuse of the login credentials and is always entitled to assume that the Customer who logs on to the Website is the party that it professes to be. The Customer is responsible for and bears the full risk of any and all actions and transactions performed via the Customer’s account.
3.5. If the Customer knows or has reason to suspect that its login details have become available to unauthorised parties, it will be required to change its password as soon as possible and/or to notify Cryptoder accordingly so as to allow Cryptoder to take appropriate measures.
4. Deposits and Withdrawals
4.1 Deposits Cryptoder
We accept payments via bank transfer. The waiting time for adding a deposit depends on which payment system the user chooses. If you choose bank transfer, the waiting time for updating the deposit is 1-2 business day applies to standard bank account bookings for customers residing in the European Union. The time of booking a bank transfer of customers from outside the EU may be extended to 3 business days.
4.2 Withdrawals Cryptoder
After reporting your wish to withdraw the funds, the order processing time is 24 hours. Then we transfer the funds by bank transfer. You will receive the transfer within 1-2 business days.
5. Information cryptocurrency
5.1. All purchases involve digital goods without a fixed value. With every payment for cryptocurrencies, Customer agrees with the price that Cryptoder has determined at that time.
5.2. Customer understands that all rates are variable and can change anytime.
6. Buying, Selling, Exchange
6.1. After adding a deposit to your account, the client can buy or sell selected digital currency or all 24 digital currencies available in our offer. After buying or selling at any time, the customer can exchange cryptocurrencies for Euro.
6.2. The deposit can be added by bank transfer, see point 4.
6.3. The delivery of cryptocurrencies takes place by the provision of a coin transaction to the specified wallet in Cryptoder and is automatically.
6.4. A completed transaction cannot be undone, orders from the website cannot be refunded. You acknowledge that transactions executed are non-cancelable and You cannot change or reverse any Transaction which was complete or which is pending.
6.5. Cryptoder can not guarantee that all payment methods will be available to You. The availability of each payment method depends on a number of factors, including but not limited to your location, the identification information you have provided the Company, and certain limitations imposed by third party payment processors.
6.6. Cryptoder will use reasonable efforts to deliver the purchased Digital Currency to you at the earliest possibility following the debit issued from Your payment method. However, You acknowledge that delivery of the Digital Currency purchased by you may be completed separately from the actual debit from Your payment method, and may take time for the Digital Currency transfer to be processed. You also acknowledge that in certain occasions, Cryptoder may not be able to fulfill your purchase order.
6.7. Using the purchasing services on Cryptoder website does not provide you with a guarantee that you will be able to sell the purchased Cryptocurrency to the Company with the prices that appear in the web page. All prices that appear in Cryptoder are informative and may change at any time. Cryptoder will not be obliged to buy any Cryptocurrency that in the course of its purchase has ceased to exist, introduced significant changes that affect operations or for reasons of force majeure. The company is not obliged to inform its customers of any news related to cryptocurrencies, it is the client who must be kept informed of any changes that may occur in the cryptocurrency market. Most sell transactions are made within 24 hours, for large volume transactions, the waiting time can be extended to to three business days. The sale will be accepted with the current price shown on the customer's panel in the Sell section. The sale made on weekends will be accepted as of Monday. (we working in only business days from Monday to Friday).
6.8. Taxes. You are exclusively responsible to inquire with respect to the taxes applicable to your transactions on the site. The Company is not and will at no event be deemed as providing any tax advice or consultation. It is your responsibility to report and remit the taxes payable to the appropriate tax authorities.
Buy Price - The price shown in the price table will be applicable to each purchase of the cryptocurrency. The applicable price will be shown before completing each transaction. The company reserves the right to make adjustments to its prices at any time that appears in each transaction.
Sell Price - The price shown in the price table will be applicable to each sale of the cryptocurrency. The amount you will receive in euros will be shown before completing each sale. The company reserves the right to make adjustments to its prices at any time that appears in each transaction.
Panel of the client - site where each user performs the operations of buy, sell, add deposit or withdraw deposit. All wallets are available within the customer's panel, after logging into our website.
Price table - Prices buy and sell are visible to all customers on our website (Cryptocurrencies section)
7.1 The fee for depositing with bank transfers is 0 euros. The commission for withdrawals with bank transfer is 0€ for customers resident in Europe and 10€ for customers resident outside Europe.
7.2. The transaction fee is 1% calculated on the acquired cryptocurrency, regardless of the amount. For changes to euros our commission is 1% on the final amount you will receive at the time of the change from the cryptocurrency to the euro. Our customers have the advantage of being able to convert cryptocurrency to euros at any time, with a single click from their Cryptoder account.
8.1. The trading of goods and products, real or virtual, as well as virtual currencies involves significant risks. Prices can fluctuate on any given day. Due to such price fluctuations, You may increase or lose value in Your assets at any given moment. Any currency, virtual or not, may be subject to large shifts in value and may even become worthless. There is an inherent risk that losses will occur as a result of buying, selling or trading anything on a market. Company uses banking providers in order to receive Your funds and to make payments. Our banking providers do not transfer digital currency, no exchange digital currency, or provide any services in connection with Digital Currency. Company is not responsible for losses caused by outages, network volatility, wallet maintenance or market conditions.In certain jurisdictions, the provision of our services and dissemination of information contained on this website may be prohibited or restricted by applicable law. Our services and information are not addressed to the people from this jurisdictions. The user of this website shall make sure that the use of our services and information does not violate the legal prohibitions and restrictions in his/her place of residence. Cryptoder shall not bear liability for the use of its services and information by a person from the place where activities of Cryptoder is prohibited or restricted by applicable law. The user is solely responsible for complying with all applicable laws in the relevant jurisdiction.
9. Anti-Money Laundering Program ( AML )
9.1. Anti-Money Laundering is important for Cryptoder and follows the guidelines to provide Anti-Money Laundering measures.
9.2. Cryptoder needs to know who their Customers are in accordance with possible Know Your Customer (KYC) regulations.
9.3. On suspicion of criminal activities, Cryptoder reserves the right to suspend transactions until the buyer is verified. Cryptoder may do this by telephone or e-mail if possible. Cryptoder can to cancel customers order if the price or buyer is not trustworthy. Cryptoder will return customers money as soon as possible if this occurs.
9.4. Users must verify their email address, which is needed to log in to the Platform. Users not verified to cannot carry out any actions. First level of verification: Users must verify their personal information through a verification process send copy of their personal ID or passport to establish that all the user data are true and correct and that the user's status complies with the terms and conditions end users. Users verified with first level verification to have a daily €10 000 and €50 000 monthly limit deposit. Withdrawal daily limit €20 000 and €100 000 monthly limit. The second level of verification: Users must also provide confirmation of your address, current bill for electricity, water or other utilities, but not older than 3 months. Users verified to second level are unlimited deposits and withdrawals. In addition, we confirm your identity by matching the bank details of your bank transfer. We do not accept payments from other people.
10. Limitation of liability
10.1. Within the limits of the law, Cryptoder will only be liable to Customer for direct damage resulting from attributable failure to comply with the Agreement. No liability shall exist in any manner whatsoever for:
10.2.1. differences in prices resulting from delayed processing of buy or sell orders;
10.2.2. cancelling of transaccions because of obviously wrong price indications;
10.2.3. any damage incurred in relation to the Wallet feature;
10.2.4. any indirect loss (including consequential loss, loss of income and profit, loss of data).
10.3.When an unusual situation takes place, either technical, legal or otherwise, Cryptoder may hold Customer’s orders till further verification.
10.4. Company does not provide any investment advice in connection with the services contemplated by these Terms and Conditions. We may provide information on the price, range, volatility of Digital Currency and events that have affected the price of Digital Currency but this is not considered investment advice and should not be construed as such. Any decision to purchase or sell Digital Currency is your exclusive decision at your own risk and Cryptoder will not be liable for any loss suffered.
11. Suspension, Termination and Cancellation
The Company may, at its sole discretion, terminate the services or refuse to open an account to any user or terminate cooperation with the client, for the following reasons: clliente acts to the detriment of the company, publishes false information on the internet, understanding of the conditions of our services, not have experience with cryptocurrencies and other activities harmful to our company. In the event of any suspension, termination or cancellation of a transaction, the Company does not have the obligation to allow the client to reestablish that transaction and can not offer the same price or the same terms as any canceled transaction. In the event that the company terminates a customer's account, Cryptoder will send a termination email notice. After receiving the notice by email, the client has 24 hours to change their cryptocurrencies and withdraw money. After this period the automatic change is made, the funds will be sent to your bank account and the Cryptoder account will be blocked. In addition, the customer accepts that the company is not obliged to disclose any findings or information acquired by the company's risk and security management procedures. The customer can cancel their Cryptoder account at any time by withdrawing all balances and sending a request to cancel the account at firstname.lastname@example.org. The customer authorizes Cryptoder to cancel or suspend any pending transaction at the time of cancellation. The company will keep the information for as long as there is a commercial or tax need, or according to legal criteria, regulations and / or current government orders. In the event that the company is insolvent, IT Cryptoder Group will be obliged to close all positions and automatically exchange all cryptocurrencies, in addition to suspend all functions on the platform.
12.1. Any Agreement is governed by Spanish law and, insofar as not dictated otherwise by mandatory law, any disputes ensuing from the Agreement will be submitted to the competent Spanish court in the district where IT Cryptoder Group has its registered office.
12.2. If any provision set out in these Terms and Conditions should prove to be void, this will not affect the validity of the Terms and Conditions as a whole. In that case, the parties will lay down one or more new provisions in replacement which will reflect the original provision as much as is possible under the law.